DRIVERS

All drivers of the vehicle must have their licence details recorded by the Company. Failure to present licence information holds the driver liable for the full cost of damages incurred to the vehicle in the event of an accident, as you will not be covered by insurance.

All drivers must be present at time of hire to recieve proper instruction prior to driving, must hold an unrestricted licence and must be 25 years or older.


CONTRACT CHANGES, EARLY RETURNS AND EXTENSIONS

Any changes made to a contract after picking up the vehicle (including hire extensions), must be done in person in our office and must be done at least 24 hours prior to the end date of the hire. Please note that:

  • Extensions: you will be required to re-sign a new agreement, and all extentions must be paid for in advance. Approval of extensions is subject to vehicle availability.
  • Early returns: you must notify us in advance of early returns, refunds for early returns are at the discretion of the Company, and the full amount paid may stand to cover losses.

If a vehicle is not returned by the date and time as per the agreement and we are unable to contact you, after 24 hours the vehicle will be treated as stolen and appropriate action will be taken.


VEHICLE CONDITION AND RETURN

You agree to return the vehicle in good operating condition (except for ordinary wear and tear not including windscreen or tyre damage) together with all tools, tyres, accessories and equipment to the location specified on your contract and on the date there specified (or sooner, if demanded by the Company). The Company may take possession of the vehicle without prior demand and at your expense, if it is illegally parked, used in violation of the law or of this agreement, or if it is apparently abandoned. lf the seal of the odometer is broken the person responsible will be reported to the appropriate authority and you are responsible for extra charges.

If a vehicle is not returned by the date and time as per the agreement and we are unable to contact you, after 24 hours the vehicle will be treated as stolen and appropriate action will be taken.


ACCIDENTS

Any accidents must be recorded on an accident report which you will find in the glove compartment of your vehicle. The incident needs to be reported within 24 hours to our office and must be accompanied by a police report. An excess of $2500 applies unless otherwise stated in your contract in the event of damage or loss. If you have opted to pay for a reduced insurance excess, you may still be liable for the full $2500 if the insurance policy is deemed void due to non-compliance with the terms and conditions or if you are involved in a single vehicle incident. See 3.c.ii for conditions.


TOLLS AND FINES

The Hirer(s) accept responsibility for all traffic violations and tolls incurred during their time of hire, and a $25 administration fee will apply to fines that will need to be redirected. 


LONG DISTANCE OR INTERSTATE TRIPS

We do not allow for our vehicles to travel interstate, or over long distances unless arranged prior to pick up. Failure to comply may result in full costs incurred to the customer in the event of a breakdown or accident as it is a breach of our terms and conditions.


UNAUTHORISED AND PROHIBITED USE

Persons who must not drive the vehicle:-
(a) A person who is not identified on the hire contract or has not signed the Rental Agreement or has not been identified in writing by the Company.
(b) A person who is not licensed for that class of vehicle.
(c) A person whose blood alcohol concentration exceeds the lawful percentage.
(d) A person who has given or for whom you have given a false name, age, address or drivers licence details.
(e) A person whose drivers licence has been cancelled, endorsed or suspended within the last three years.
(f) A person who has held a drivers licence for less than two years.

Circumstances in which and/or to which the vehicle must not be used:-
(g) Outside the area of use limitations shown on the contract.
(h) On unsealed roads or off road conditions unless authorised by us in writing or on the face of this agreement.
(i) To carry persons for hire or to carry any inflammable, explosive or corrosive materials.
(j) To propel or tow any vehicle, trailer, boat or other object unless the Company has authorised such use in writing.
(k) To carry any greater load and/more persons than is lawful or use in a manner or for a purpose other than for which it was designed and constructed.
(l) To carry any animal or pet in the vehicle unless authorised in writing or on the face of this agreement.
(m) For racing, pacemaking, reliability trials, speed trials, hill climbing or being tested in preparation for those purposes.
(m) In a dangerous manner.
(o) In contravention of any legalislation or regulation controlling vehicular traffic or for any illegal purpose.


FINANCIAL OBLIGATIONS
Special Note: Joint hirers and all drivers are jointly and severally responsible under this agreement.

YOU ARE RESPONSIBLE FOR AND BY ENTERING INTO THE AGREEMENT ON THE CONTRACT YOU AUTHORISE THE COMPANY TO DEBIT THE CREDIT CARD PROVIDED OR ANY OTHER CREDIT CARD PROVIDED (and you will pay on demand any balance) WITH THE FOLLOWING CHARGES:
(a) All rental charges specified on the contract
(b) All charges claimed from the Company in respect of parking or any other traffic violations incurred during the period of hire or until such later time as the vehicle is returned to the Company.
(c) All loss or damage to the motor vehicle (including loss of use) legal expenses, assessment fees, towing and recovery, consequential third party damage, storage and company service charges where

(i) Any condition of this agreement, and in particular Condition 2, or any special condition on the contract has been breached
(ii) The vehicle is involved in a single vehicle incident (or not under the control of an authorised hirer at the time of loss) unless the Company waives such loss to a single vehicle incident liability amount shown on the contract (which amount will apply in addition to the standard liability charge noted on the contract). A single vehicle incident is defined as any incident where the vehicle suffers loss or damage as a result of an impact with any or all objects whether animate or inanimate except another vehicle which can be fully identified and all details provided:
  - Standard single-vehicle incident liability for trucks is $3000, and for all other vehicles is $2500.
  - If standard multi-vehicle accident liability is reduced as per Page 1, your single-vehicle liability will also be reduced to $2500 for trucks, and $1500 for all other vehicles. (iii) You have left the vehicle unlocked or left the keys in the vehicle;

(iv) You have not kept the key secure and under your personal control;
(v) The underbody of the vehicle is damaged regardless of cause when no other vehicle is involved:
(vi) The vehicle is totally or partially immersed in water regardless of cause;
(vii) The interior of the vehicle is damaged regardless of cause when no other vehicle is involved;
(viii) The tyres of the vehicle are damaged other than by normal wear;
(ix) The vehicle or any third party property is damaged by driving under or into an object lower than the height of the vehicle:
(x) You have failed to maintain all fluid and fuel levels or failed to immediately rectify or report to us any defect of which you become aware;
(xi) The vehicle is damaged by loading or unloading, other than normal wear;
(xii) your failure to secure properly any load or equipment, which leads to loss, caused by any part of said load or equipment.

Special note: If you have paid by use of a credit card or directed the Company to bill charges to some other person, corporation, firm or organisation who or which fails to make payment when due, you will immediately pay the full amount due to the Company on demand.


DAMAGE COVER
If you act within the terms and conditions of this agreement the Company will grant damage cover (including legal costs incurred with our consent) for your benefit in respect of damages to the vehicle or third party damage other than any property owned by you (or any friend, relative, associate or passenger) or in your physical or legal control.
This cover is subject to:
(a) Your payment of the damage/loss liability charge stated on the contract.
(b) Your not having acted on having caused any other person to have acted in any manner which is in contravention of this agreement including the special conditions on the contract.
(c) Your not being covered under any policy of insurance.
(d) Your providing such information and assistance as may be requested and, if necessary, authorising the company insurer to bring, defend or settle legal proceedings but the Company shall have sole conduct of the proceedings.


GENERAL PROVISIONS
(a) You will promptly report any incident involving loss or damage to the vehicle or loss involving the vehicle while rented under this agreement to the Company location where the vehicle was hired and will deliver to the Company immediately, every summons, complaint or paper in relation to such loss. Compliance with this sub-paragraph does not excuse the hirer from reporting all incidents to police or other proper authorities.
(b) You release and hold harmless the Company (and its agents and employees) from all claims for loss or damages to your personal property, or that of any other persons property left in the vehicle, or which is received, handled or stored by the Company at any time before, during or after this rental period, whether due to the Company's negligence or otherwise.
(c) Except as provided by law no driver or passengers in the vehicle shall be or deemed to he the agent, servant or employee in any manner for any purpose whatsoever.
(d) The Company gives no express or implied warranty except those implied by the Trade Practices Act 1974 or any other law as to the condition of the vehicle, but nothing herein restricts you from your rights and remedies under those laws. Where those laws permit the Company to limit liability for breach of implied condition or warranty, the Company limits liability to replacement, repair or resupply. In particular, the Company is not liable for any indirect or consequential loss or damages.
(e) No right of the Company under this agreement may be waived except in writing by an officer of the Company.
(f) Words used in this agreement to denote any gender shall include all genders, singular words include the plural, and noted on the contract.


FUEL AND MAINTENANCE

The vehicle must be returned with the amount of fuel equal to that at the time of the rental. lf the vehicle is returned with less fuel the difference will be charged at a rate which may include a service component unless prior arrangements have been made and noted on the contract.

Maintaining water and oil levels is the hirer(s) responsibility, and should any malfunction of the vehicle occur you are obligated to stop the vehicle immediately and contact the Company. This includes any sign of overheating, or abnormal signs being displayed by the vehicle. Failure to do so will result in loss of bond or extra charges incurred.

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